Iowa, USA [Change City]

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US Inbound Process with New York Stock Exchange Listed Telecommunication Company !!!! (IOWA)
Post#: A695356
Posted on: Monday, 12 December, 2016  05:06
Updated On: Monday, 12 December, 2016  05:24

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Project Name: Telecommunication B2B Support process (24x7)

Project Details:
(a) Business Associate will have to provide the B2B Support process. (24x7)
To the existing customer of client across US/UK/AUS/CA/SA
(b) The Support will be provided through Calls, Chat/Email.

Payout Details:
The Payout will be 12.50 USD per/Hr per Agent
Minimum agents - 15 agents
Geographic Location of Support - USA/UK/AUS/CA (Logging window)
Login Tenure: 24 hours per day
Login Days: Monday – Sunday
Monthly billing will be Approx. 1, 17,000 USD (For 15 seat project)

Quality Parameters:
The Quality should be maintained above and equal to 95% as this is B2B Support and need to be handled with care.

Min 15 seats to start up
Fully Furnished Office with all the facilities, Dialer, Team, and CCTV must.
Dialer, Server, Lease Line Internet Connection, Good Infra

Security and Sign-up:
Sign up directly with End client based in USA.

Shifts timing
US/UK/AUS/CA shift (Monday to Sunday)

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